All refunds will be processed within 14 working days upon arrival to the warehouse, please only reach out to us once this time has passed.
- Orders returned will get inspected and refunded within 14 days of the delivery date to our warehouse, please check when you signed for your parcel before submitting. Orders that are late will not be accepted and will be returned at the customers' expense. Returns that are late because you were on holiday will not be accepted.
- Items must be unworn, unwashed, unstained and unperfumed, this includes smells of smoke, or pets.
- If items are found with fake tan marks or dirt or hairs will be refused and sent back to the original shipping address without notice.
- Items must have all tags still attached, including outside tags.
- All footwear returns must include the original shoe box in its original condition.
- You are liable for the package until it has been delivered to us so we recommend you send the item tracked.
WHAT ITEMS ARE NON-REFUNDABLE?
- Items on sale will be refunded by store credit.
- Items purchase as Pre-Order will be refunded by store credit.
- Items that have inside or outside tags removed.
- Stained or soiled items - makeup, fake tan, perfume scent etc.
- Late returns (outside of 14 -day policy).
ARE THERE ANY CHARGES FOR RETURN?
- Original shipping charges are non-refundable.
- You are responsible for the cost of your return.