Shipping & Delivery
All orders placed from Usa/Europe/International will be shipped within 2-4 working days.
You will receive a shipping confirmation email with your tracking information as soon as your order has been shipped. Please note: Delivery days are Mon-Friday only excluding public/bank holidays.
***Certain areas in the world are remote areas and the shipping fee will vary. We will contact you if your area is a remote area.***
Pre-order items - Please note pre-order items will be dispatched on the date provided within the description. If any orders are placed with in stock items they will be shipped together once the pre-order item is in stock.
Delivery Time Frames:
kindly refer to checkout rates, we do offer both standard and express shipping using best logistic companies to ensure the timely delivery of all orders. When selecting our standard option (for most countries we offer it for Free).
In public holidays please bear in mind that these packages can arrive outside of the estimated timeframe.
How can i track my order?
Please check your inbox for a shipping confirmation email, inside you will find your tracking number with a link below to track your order. Or you can send us an email and we will be more than happy to help!
Where i track my order?
Please check your tracking by accessing to the following websites USPS, DHL, FEDEX using the links below:
DHL: Click here.
FEDEX: Click here.
USPS: Click here.
Standard Delivery: Please visit your local postal service website to view the updated tracking information.
Editing Orders & Adresses
Changes to items on orders, shipping addresses or names are not possible once an order has been shipped. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.
Please note, we are not able to cancel any orders for pre-order styles unless stated otherwise.
My delivery was late, can i get a refund for the delivery?
We have very little control over your parcel once it leaves our warehouse. Please note that the delivery times listed above are only estimations. MeryemSaidi LLC is not responsible for any delays caused by the carrier, especially during high-volume periods.
Refusing delivery/or not collecting from the depot
Please be aware that if you refuse the delivery or its not collected it will be returned to us and the return delivery fee will be deducted from your refund or will be destroyed by the carrier, in that case both delivery fee and product fees will be deducted from your refund
We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss of the package. We will not be held liable for misplace or lost package by shipping carrier.
Please note taxes and duties may be charged for international orders
In rare cases custom authority asks import duties and fees, taxes and any other charges, all the mentioned fees are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
Returning items back to us from outside Europe - please be aware you will need to provide customs with the correct information on your return, please state that its returned goods with no value, we will not be held responsible if your return is returned back to you.